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Last updated: October 23, 2026

Novi Supply customer support

For product questions, order updates, cancellation requests, returns or a problem with an item, use our contact form.

For an existing order, include your order number and the email address used at checkout. For a damaged, defective or incorrect item, describe the issue. We will explain how to provide photos or video if needed. Please do not include full payment card details, passwords or identity documents.

Return requests must be opened with us first so we can provide the correct instructions and return address. See our Return & Refund Policy and Shipping Policy for more information.