Refund policy

Last updated: October 23, 2026

30-day returns

You may request a return within 30 calendar days after delivery. For a change-of-mind return, the item must be unused, undamaged and in its original packaging, with included accessories. Include your order number or other proof of purchase.

Start a request through our contact form before sending anything back. We will provide the return instructions and the correct return address. Return destinations depend on the item and may be outside the United States. Contact us before purchasing if you need to confirm the return destination or likely postage cost. Please do not send returns to the address printed on the parcel without our instructions.

Return shipping and fees

You pay return postage for change-of-mind returns. We do not charge a restocking fee. If we confirm an item arrived damaged, defective, incorrect or incomplete, we will cover any required return shipping or provide another appropriate solution at no extra cost to you. Ordinary-return condition requirements do not exclude valid claims for damaged or defective items.

Damaged, defective, incorrect or missing items

Contact us as soon as you notice a problem, preferably within 30 days of delivery. Include your order number, a description of the issue and clear photos or a short video when practical. We will review the issue and arrange an appropriate replacement, missing part or refund. Do not return or dispose of the item until we provide instructions. This request does not limit any rights you have under applicable law.

Refunds

After we receive and inspect a return, or approve a refund without a return, we will notify you of the decision. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the credit. If a refund is declined or reduced, we will explain the reason.

Cancellations and exchanges

Contact us promptly to request a cancellation or change. We can cancel orders that have not entered fulfillment processing. Once processing has begun, cancellation may not be possible; eligible items can still be returned under this policy. To exchange an item, contact us so we can arrange the appropriate return and replacement steps.

Nothing in this policy excludes or limits consumer rights that cannot be excluded under applicable law.